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Delivery: Starter £35/week (2-month minimum, then £29/week) or Flexi £49/week (cancel any time after 1 month). Commuters: Eco £75/month or Basic £85/month. There is a one-time £24.90 joining fee. Prices include VAT.

Some e‑bikes and plans have a small deposit that you get back. We tell you the exact amount before you pay.

A photo ID (passport, driving licence, BRP or similar) and proof of address (utility bill or rental agreement; delivery riders can also use 3 months of bank statements). We only use them to check who you are.

Yes. The minimum time depends on the plan: Flexi 1 month, Starter 2 months, Basic 3 months, Eco 5 months. After that, give us 15 days’ notice and we collect the e‑bike.

Don’t panic. Call the police on 101 and get a crime number. Then call us. With theft cover we can replace your e‑bike within 48 hours (terms apply). Theft cover is £4.90/week, theft + damage cover is £8.90/week.

We usually send it within 48–72 hours after payment, if it is in stock. We deliver to your door anywhere in the UK, or you can collect it for free (book a time with us).